At Dream Home Shop, we want you to be completely satisfied with your premium home furniture purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most furniture items including:

  • Bakers’ Racks & Pantry Cabinets
  • Bar Carts & Bar Furniture
  • Bar Stools & Counter Stools
  • Bedroom Benches & Furniture
  • Bookshelves & Bookcases
  • Chairs & Dining Sets
  • Console Tables & Desks
  • End & Side Tables

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following items:

  • Beds and mattresses (unless defective)
  • Bunk Beds & Loft Beds (unless defective)
  • Custom or special order items
  • Items marked “Final Sale”

Return Conditions

To be eligible for a return or exchange:

  • Item must be in its original condition – unused, unassembled, and with all original packaging and tags
  • Item must include all original parts and accessories
  • Proof of purchase (order number or receipt) is required

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your return/exchange request
  2. Include the following information in your email (or use our template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in its original packaging
  5. Ship the item back using the carrier we specify (return shipping costs are the customer’s responsibility)

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dream Home Shop Customer Service, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Item Name: [Product Name] Item SKU: [If available] Reason for Return/Exchange: [Please specify] I have reviewed your return policy and confirm that the item meets all return conditions. Please advise on next steps for processing my request. Best regards, [Your Full Name] [Your Contact Information] [Your Order Number]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we’ll ship your new item once the return is processed

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us immediately at [email protected] within 48 hours of delivery
  2. Include photos of the damage and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend:

  • Using a trackable shipping service
  • Insuring your return package
  • Keeping your shipping receipt until your refund is processed

Note: For international returns (outside the U.S.), customers are responsible for any customs fees, duties, or taxes associated with the return shipment.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Hours: Monday-Friday, 9am-5pm CST

Thank you for shopping with Dream Home Shop – where your dream home begins with quality furniture!