Welcome to Dream Home Shop’s FAQ page! We’ve compiled answers to common questions about our furniture collections, shipping policies, and more. Can’t find what you’re looking for? Contact our friendly team at [email protected].

About Our Products

Q: What types of furniture does Dream Home Shop specialize in?
A: We offer carefully curated collections including bakers’ racks, bar furniture, bedroom sets, dining collections, and versatile storage solutions like bookshelves and console tables. Our products blend functionality with timeless design for modern living spaces.
Q: Are your furniture pieces ready-to-assemble or fully assembled?
A: Most of our collections ship flat-packed for safer transportation, with clear assembly instructions included. Some smaller items like bar carts may arrive fully assembled.
Q: How can I ensure the furniture will match my existing decor?
A: Our product photos show true-to-color representations, and we provide detailed dimensions and material descriptions. For complete room coordination, consider our matching furniture sets and collections.

Shipping & Delivery

Shipping Options:
1. Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
2. Free Shipping: Orders over $50 via EMS (15-25 days after dispatch)
Q: How long does order processing take before shipping?
A: We carefully prepare your items within 1-2 business days. You’ll receive tracking information via email once your order dispatches from our Texas warehouse.
Q: Do you offer white glove delivery service?
A: Currently, we provide standard curbside delivery through our carrier partners. For special delivery requests, please contact us before ordering.
Q: Why are some Asian and remote regions excluded from shipping?
A: Due to customs restrictions and logistical challenges in certain areas, we cannot guarantee our delivery standards. We’re continually expanding our service areas.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return window from the delivery date. Items must be in original condition with all packaging. Please email [email protected] to initiate returns.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
Q: How long do refunds take to process?
A: Refunds are issued to your original payment method within 5-7 business days after we receive and inspect the returned item.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.
Q: Can I modify or cancel my order after payment?
A: Order modifications are possible within 2 hours of placement. Contact us immediately at [email protected] with your order number.

Customer Care

Q: What’s the best way to contact customer service?
A: Email us at [email protected] for the quickest response. Our Texas-based team typically replies within 24 hours.
Q: Do you offer design advice or space planning?
A: While we don’t provide formal design services, our team is happy to share product recommendations and room layout suggestions based on your needs.
Dream Home Shop
173 Todds Lane, San Antonio, TX 78225
Email: [email protected]
Website: ushome-furniture.com